Websites and applications built to be maintained
We design and build digital products around the tasks your customers and staff need to complete, on technology your organization can support, secure and change after launch.
What a digital engagement covers
A website or portal is also infrastructure: hosting, security, integrations and the content workflow are scoped together with the design.
A good fit when
- Your website is slow, hard to update or does not explain what you offer.
- Customers email or call for information that a portal could show them directly.
- Staff re-enter orders or requests from the website into internal systems.
- You are starting to sell online or need a store connected to your inventory.
What the work covers
- Discovery: audiences, tasks, content inventory and success measures.
- Information architecture, content design and accessible interface design.
- Development of websites, portals and web applications with role-based access.
- E-commerce with payment gateway, inventory and order integration.
- APIs and integrations with CRM, ERP and other business systems.
- Hosting, backups, security headers, monitoring, consent-aware analytics and technical SEO.
What you receive
- D1Discovery findings and site or application map
- D2Design system and page or screen designs
- D3Working build with content management
- D4Accessibility, performance and security test results
- D5Hosting, backup and maintenance documentation
What it depends on
- Approved content, product data and brand assets, or time set aside to create them.
- API access and documentation for the systems to be integrated.
- Decisions on payment providers, domains and hosting accounts.
- A content owner who will keep information current after launch.
How a digital project runs
STEP 01
Discover
Talk to users and stakeholders, audit existing content and analytics, and define success.
D1Discovery findings
STEP 02
Design
Structure, content and interface designs, checked against real tasks.
D2Designs and design system
STEP 03
Build
Develop in short iterations with a staging site you can review.
D3Staging build
STEP 04
Test
Accessibility, performance, security and browser testing, plus a content review.
D4Test results
STEP 05
Launch and support
Go live with redirects, monitoring and analytics, and hand over the content management system.
D5Launch checklist and maintenance plan
What we build in from the start
- Accessibility
- Semantic structure, keyboard access, colour contrast and form labels aligned with WCAG, so everyone can use the site.
- Performance on mobile networks
- Server rendering, optimized images and minimal scripts keep pages fast on the phones your customers use.
- Search visibility
- Clean addresses, accurate metadata, sitemaps, structured data and redirects, so content can be found and understood.
- Security
- Maintained dependencies, secure headers, a protected admin area and backups of content and media.
- Content your team can edit
- Page sections, images and metadata managed with drafts, previews and revision history.
Common questions
WordPress or a custom build?
It depends on what the site has to do and who will maintain it. WordPress and similar systems suit content-led sites with standard features; custom applications suit portals and workflows with specific logic. We recommend one after discovery.
How long does a corporate website take?
It depends mainly on how ready the content is and on the number of page types and integrations. Discovery produces a schedule based on your actual scope.
Can you connect our online store to our inventory system?
Usually, if the inventory or ERP system has an API or a supported export. We confirm the method during discovery, because it drives much of the effort.
Who owns the website and the code?
Ownership of code, content and accounts is agreed in the contract. We recommend registering domains, hosting and analytics accounts to your organization.
Related guides and scenarios
Guides
Need a website or portal that does more?
Tell us who uses it and what they need to get done. We will suggest a practical scope.